Terms and Conditions
Before returning an item for exchange or credit, please obtain an RMA (Return Merchandise Authorization) number. All products must have a return merchandise authorization number (RMA). Product sent in without an RMA will be refused. You will receive a response to your request from our Customer Service department within 48 hours excluding weekend and holidays. No RMA number will be issued 15 days from invoice.
CPU’s only have a 15-day warranty. There will be no return authorization given for special order merchandise, unless an exception is provided by the manufacturer. If shipping to vendor at the request of the RMA team, the customer will need to send the form back to us with a carrier and a shipping confirmation within 48 hours. If the customer brings back to Cadan, the form is also required within 48 hours. If either the shipping confirmation, or the RMA form is not included, the customer will not receive a credit from Cadan.
Credit is subject to multiple other conditions, including but not limited to: Manufacturer’s approval, packaging condition, and special buy terms. All products returned for exchange must be in resell condition. (No physical damage, mishandling, misuse, illegal modifications, writing on the cartons, tape, labeling, asset tagging, etc.). Any product that is damaged, abused, shows excessive use, or product missing accessories or packaging, or not in original carton will not receive credit and will be returned at your expense. It is your responsibility to ensure that the product is packaged securely for shipping. If shipping insurance is required, it is the customer’s responsibility. Any cost that is incurred as a result of shipping damage or as a result of faulty packing, will be charged back to you. If shipping insurance is required, it is your responsibility. All Returns Subject to a minimum 25 % restocking Fee.
Customers may not take credit memos before Cadan Technologies has issued them. Checks for payment with debit memos deducted before we have issued credit will be considered short payments and may result in a credit hold situation.
It is not our policy to issue refunds. We will be happy to exchange or replace items or issue a credit on your account. If there is a balance the credit memo will be applied to the oldest invoices.
Credit Card Payment
Visa, MasterCard and Discover are accepted. We do not accept American Express. Any invoice over the amount of $1,000.00 will be charged a 3% processing fee. Credit Card transactions will be processed on the date of the invoice and cannot be used for customers on Net Credit Terms with Cadan. Cadan is not responsible for information transmitted in insecure fashion.
If for some reason payment is delayed, shipping may be delayed. After 30 days they may be halted. A finance charge of 1.5% per month will be added on any past due or unpaid balance. Customers with unsatisfactory payment history are subject to their credit privileges being revoked. If satisfactory payment is not arranged with Cadan Technologies, collection and/or legal proceedings will begin. Any collection or attorney fees incurred will be added to the overdue balance.
All returned checks will be charged a $25.00 service charge. Any account that has a return check will automatically be placed on cashier’s check COD for a minimum 6 months. After that time you must submit a new credit application.
A personal guarantee is another financing option you may want to consider. This option is often used when a company cannot demonstrate enough business assets to support the limit desired. A personal guarantee requires the owner or other principle of your company to pledge their personal assets as additional security to support the line of credit. In order for a personal guarantee to be accepted, we may require any of the following; Completed personal guarantee form. A signed copy of a current personal financial statement.